Warranty & Complaints

What should I do if I have received an incorrect or damaged item?

We process your order with great care. Nevertheless, things can go wrong once in a while. Have you received an article that you did not order or that is damaged? Please contact our customer service. We will ensure that you receive the correct item free of charge.

Can I return an item?

All offers and orders are subject to the general terms and conditions as stated on the website. We guarantee the usability and soundness of the product. In case of a damaged product due to a production error, the legal guarantee can be invoked. If the product does not meet expectations, please contact our customer service team, we will be happy to help you.

Shipping costs:

Newstyle does not charge shipping costs above €99,- these are FREE and we take care of them. Below €99,- we charge €6.95 shipping costs.

Return costs:

If you are not satisfied with your purchase, you may return it within a period of 14 days after you receive it. You may return your order provided it is in the same condition as received. You are required to register your return. Returns that have not been registered cannot be processed. You can register your return at

Here you can also purchase the return label. The costs for the return shipment are for the customer. NewStyle is not responsible for returns that are lost or have a missing proof of posting.

Once we have received the return in good order, we will refund the purchase amount to you within 14 days.

Are there damaged items that I cannot exchange?

If the product is damaged due to normal wear and tear, unfortunately we cannot refund this. Complaints for which we cannot offer compensation are:

-normal wear and tear on soles and heels
-bald noses on shoes due to normal external wear and tear
-damage to the heel
-defects caused by incorrect or intensive use
-marking and discolouration of shoes and clothing
-pilling of clothing and shoes
-defects caused by washing or drying
-faults caused by external influences, e.g. rubbing, sharp objects or chemicals
-articles that cause physical discomfort due to their design, e.g. sweating or blisters.

I have a complaint about an item, where can I report it?

If you have a complaint about an item, please contact our customer service team, we will be happy to help.

Legal guarantee:

You are entitled to a good product. The law states that a product must be sound. You must be able to use the product in a normal way for a certain period of time. For more information, visit to find out what your rights are as a consumer.

Complaint procedure:

You may have a complaint about We find that very annoying and would like to resolve it! Quality and service are important core values for us. We want you to be satisfied with us and speak enthusiastically about our product range, our communication, shipping and our service! That's why we make every effort to handle the complaint to your satisfaction.

How do we handle a complaint.

-We ensure a quick resolution of the complaint (you will receive a response within 2 days)
-We investigate the cause of the complaint
-We will contact you within 2 working days to find a solution together
-We follow up on the agreements made
-We will use the experience to prevent the complaint in the future

How can you file a complaint?
Newstyle Raadhuisstraat B.V.
Between the Markets 12-14
4701 AS Roosendaal
T | 0165-22 18 18
E | [email protected]

Not satisfied with the handling of your complaint?

You can also submit your complaint/dispute to the European online dispute resolution platform (ODR) these can be accessed via the following link:

VAT charges:

All prices shown on include VAT.

The prices shown on are shown without any additional delivery costs.

Return conditions:

Trying on items is of course permitted. We therefore recommend trying on and trying on shoes on soft surfaces. Labels and tags may only be removed if this prevents you from trying on and assessing the article. If you wish to return the article, please ensure that you do not dirty the article and return it to us in its - as far as reasonably possible - original condition and factory packaging.


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